Refund & Returns Policy

Travel eSIMs are digital goods that are provisioned immediately after payment confirmation. Once an order is paid (or provisioning has started), no refunds are available — including unused or uninstalled profiles.

Unpaid orders can be abandoned at any time and expire automatically after 48 hours with no charge. Double-check destination, data amount, and device compatibility before transferring payment.

If your eSIM fails to connect due to a verified fault on our side (not device settings, carrier lock, or wrong destination), email [email protected] with your order number. We'll troubleshoot and, where we confirm a network/provider fault, issue a replacement eSIM — not a cash refund.

Email [email protected] or call +351 932 288 348 with your order number (INE-…). We typically reply within one business day.